FAQ

  • 1. Where are you based?

    We’re a family-run upcycling business based in Hullbridge, Essex, UK. You’re welcome to collect your items or join one of our local workshops in person.

  • 2. Do you offer delivery?

    Yes! We offer nationwide delivery across the UK. Every item is personally delivered by us to ensure it arrives safely. Delivery costs depend on your location and will be confirmed with you before purchase.

  • 3. Can I see furniture before I buy?

    Absolutely. You can view all available pieces online, and we’re happy to arrange a video call so you can see the item up close. If you’re local, we can also organise an in-person viewing by request.

  • 4. Do you take custom commissions?

    Yes, when our schedule allows. If you have a piece you’d love transformed, simply contact us with photos and details. A 20% deposit is required to secure your booking.

  • 5. What kind of paint do you use?

    We use premium brands such as (but not limited to) Fusion Mineral Paint, Frenchic Paint, and Annie Sloan Chalk Paint, along with high-quality waxes and topcoats for a durable, professional finish.

  • 6. What happens if I’m not happy with my item?

    All of our furniture is vintage or antique, so natural age-related marks add to its unique character. Because each piece is individually restored with care and attention, we do not accept returns. Please check all photos and descriptions carefully before purchasing.

  • 7. What can I expect at your workshops?

    Our workshops are relaxed, hands-on sessions where you’ll learn essential upcycling skills. We provide all tools, materials, and guidance — just bring yourself (and maybe a friend!).

  • 8. Do you run private or group sessions?

    Yes. We offer 1:1 tuition for a more personalised experience, as well as our Sip & Upcycle group workshops for a fun, creative day out.

  • 9. Can I book a workshop as a gift?

    Yes! Our workshops make the perfect gift. Gift vouchers are available — just message us and we’ll arrange one for you.

  • 10. How do I contact you?

    You can reach us via our live chat on the website, through the Contact page, by DM on Instagram or Facebook (@upcycledtreasuresco), or by email. We’re always happy to help.